Installed Reliability

Electric Utility Company We were at a site visit with a customer and our sales representative mentioned that he was working with another customer nearby that was having trouble with their prototype transformer. So we decided to pay a quick visit to this customer. The customer in question, a supplier to an electric utility company,… Continue reading Installed Reliability

Doing the Impossible

We received a phone call from an engineer at a computer processing development company who had found us on the internet. He needed a part built and all the other vendors he had tried had not been able to replicate the part. He sent us the specs and we sent him a prototype. He called… Continue reading Doing the Impossible

A Commitment to Service

When we ship a product, our commitment to the customer doesn’t end there. We follow our products to make sure they work in the customer’s environment. We were working on a transformer for a power supply manufacturer for the medical industry. There was a 3 week lead time from our supplier for the core we… Continue reading A Commitment to Service

A Quick Turnaround

We received a call late in the day from a client who needed 6 parts immediately. So we got on the phone with their mechanical engineer and went to work. As we developed the parts and mounting specs, he created the accompanying documentation. By 10pm that evening, after working together for 6 hours, we had… Continue reading A Quick Turnaround